Privacy Policy
Last Updated: October 3, 2026
Hope Shelter Inc. (“Hope Shelter,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide when you visit our website, thehopeshelter.org.
This Privacy Policy explains what information we may collect through our website, how we may use that information, and the choices you have regarding your information.
Information We Collect
We may collect information that you voluntarily provide when you use our website, including when you:
Contact us through our Contact form
Request information or assistance through our Get Help form
Submit a donation inquiry
Subscribe to communications or submit information through another website form
Depending on the form you use, the information collected may include your name, email address, the type of assistance or support you are requesting, and any additional information you choose to include in your message.
Please do not submit sensitive personal information that is not necessary for us to respond to your request.
How We Use Your Information
We may use information you provide to:
Respond to your questions and requests
Respond to requests for shelter information, resources, or assistance
Follow up regarding a donation inquiry or other offer of support
Communicate with you about Hope Shelter when you have requested or authorized such communication
Maintain and improve our website and services
Protect the security and proper operation of our website
We do not use information submitted through our website to make decisions about eligibility for services automatically.
Information Submitted Through the Get Help Form
If you contact Hope Shelter through the Get Help form, the information you provide may contain details about your circumstances or the circumstances of another person.
We use this information to understand your request, respond appropriately, and, when appropriate, help connect you with available resources.
Submitting a request through our website does not guarantee shelter, housing, or other services. Availability and eligibility may vary.
If Hope Shelter is not able to provide the appropriate service for your situation, we may provide information about other resources that may be able to assist you.
Donation Information
Our website may allow you to submit an inquiry about making a donation or providing other support.
If you submit a donation inquiry, we may use the information you provide to contact you and discuss your intended donation or other form of support.
At this time, submitting a donation inquiry through our website does not itself process a financial transaction or collect payment information.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the website function properly, remember certain preferences, improve website performance, and understand how visitors use the site.
Some cookies may be placed by services provided by third parties that support website functionality, security, analytics, or other services.
You can control or disable cookies through your web browser settings. Disabling certain cookies may affect the functionality of portions of the website.
Website Analytics
We may use website analytics or similar technologies to understand how visitors use our website, such as which pages are visited and how visitors interact with the site.
Analytics information is generally used to help us understand website usage and improve the visitor experience.
Third-Party Services
Our website may use services provided by third parties to support website functionality, communications, security, analytics, or other features.
These third parties may process information in accordance with their own privacy policies and terms. We encourage you to review the privacy policies of third-party services when appropriate.
How We Protect Your Information
We take reasonable steps to protect information submitted through our website against unauthorized access, use, alteration, or disclosure.
However, no website or method of transmitting information over the internet can be guaranteed to be completely secure.
How Long We Keep Information
We retain information for as long as reasonably necessary to respond to requests, provide services, maintain appropriate organizational records, meet legal or administrative obligations, or fulfill the purposes described in this Privacy Policy.
The length of time information is retained may vary depending on the type of information and the reason it was collected.
Information Sharing
We do not sell personal information submitted through our website.
We may share information when reasonably necessary to:
Respond to your request
Provide or coordinate appropriate services or resources
Work with service providers that help us operate our website or organization
Comply with applicable laws, regulations, legal processes, or governmental requests
Protect the rights, safety, and security of Hope Shelter, our website visitors, or others
When information is shared with another organization for the purpose of helping connect someone with services or resources, we seek to do so appropriately and only as necessary for the circumstances.
Children's Privacy
Our website is not intended to knowingly collect personal information directly from children.
If you believe a child has provided personal information through our website without appropriate consent, please contact us so that we can review the situation and take appropriate action.
Your Privacy Choices
Depending on the circumstances and applicable law, you may have rights regarding personal information we maintain about you.
You may contact us to:
Ask about information we may have received from you
Request correction of inaccurate information
Ask us to stop sending certain communications
Ask questions about how your information is used
We may need to verify your identity before fulfilling certain requests.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, practices, or applicable requirements.
When we make changes, we will update the Last Updated date at the top of this page.
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy or how Hope Shelter handles information submitted through our website, please contact us:
Hope Shelter Inc.
Phone: 678-884-6600
Email: info@thehopeshelter.org
Website: www.thehopeshelter.org